Director of Operations

Patika is a leading tech startup based in Turkey and the U.S. with a mission of moving talented people from education straight to jobs. We are looking for a Director of Operations who is searching for the best opportunity to "make a dent" in the tech world using her/his previous experiences.

Responsibilities:

- Develop operational management systems for Patika's education and skills development programs,
- Implement these systems day-to-day with the operations team in a timely and efficient manner,
- Lead the operations team,
- Plan, monitor and report operational performance,
- Manage operational relationships/agreements with customers, trainers, and other partners,
- Identify challenges and make process improvements to meet success criteria and minimize risks/costs,
- Build and maintain relationships with all department heads, customers, trainers, and other partners to ensure successful implementation of plans especially from the customers' point of view,
- Devise and implement strategies to improve customer experience,
- Keep up with the sectoral changes and adjust operations accordingly,
- Help the leadership team grow Patika in all terms,
- Uphold organization policies and standards, ensure legislative regulations are followed,
- Manage the operations team budget effectively.

Requirements:

- Prior experience in a similar role (director or operations manager),
- At least 5 years of relevant work experience,
- Excellent operational, analytical and data&systems management skills,
- Leadership and team management skills,
- Fluency in English and Turkish,
- Passionate about making an impact on education and technology sector,
- High ethical standards,
- Outstanding written and verbal communication skills.